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Terms of Service

We understand how important it is to our customers to show our postage charges up front, rather than add them in at the checkout as "hidden" charges. Therefore before you proceed to enter your payment details the postage charges this order would incur would be calculated for you.

We ship by the most economical or customer preferred method in order to tailor shipping costs to your needs.

Orders may be shipped in more than one package and may not arrive simultaneously. We endeavour to process and ship orders as quickly as possible, usually within 1-2 working days. Delivery time can vary depending on the method of shipping and the destination. Our charges vary depending on the delivery address of each order.

Returns Policy
At the Shang Shung Institute Australia we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

Books:
Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 30 days, and we will issue a full refund for the price you paid for the item.

For all other items:
We accept the return of all other items only if they are unopened and in their original condition. If you return goods, as detailed, within 30 days, we will issue a full refund for the price you paid for the item.

Defective items:
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

To return an item:
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below:

Shang Shung Institute Australia, PO Box 307, Glasshouse Mountains, QLD 4518

This returns policy does not affect your statutory rights.

Cancelling an item:
Under Australian Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. Please package the relevant item securely and send it to us at the returns address below:


Shang Shung Institute Australia, PO Box 307, Glasshouse Mountains, QLD 4518

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Lost / Missing Items :
If you believe the delivery is severely overdue, please send our Customer Services an e-mail at:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Once we hear from you we will take appropriate action.

Back Orders
Back orders are items which are temporarily unavailable. While it is our goal to deliver your order quickly, it is occasionally necessary to backorder items. These items are recorded and despatched when they become available. Back orders are shipped by the same method as the originating order.

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